Refund & Cancellation Policy

This Refund Policy explains how refunds and cancellations work for purchases of Educator Canvas ("the App") from Global Fin X ("we", "us", "our"). It forms part of our Terms of Service.

1. Current status

Educator Canvas pricing is currently marked "Coming Soon" and the App is not yet sold. No charges are being taken at this time. This policy will apply once paid plans, licences or subscriptions become available.

2. Purchases through app stores

If you purchase the App or an in-app product through a third-party store — such as the Google Play Store or Microsoft Store — that store's refund policy and process take precedence, and refund requests must usually be made directly to the store. Please review and use the refund process of the store you purchased from:

• Google Play: refunds are handled under Google Play's refund policy, typically via your Google Play account or order history.
• Microsoft Store: refunds are handled under Microsoft's refund policy via your Microsoft account order history.

3. Purchases directly from Global Fin X

Where you buy a licence or subscription directly from us, the following applies:

3.1 Free trial / evaluation

Where a free trial or evaluation is offered, you can assess the App before paying. We encourage you to use it to confirm the App meets your needs and runs on your device.

3.2 One-time licences

For a one-time (perpetual) licence purchased directly from us, you may request a refund within 14 days of purchase if the App does not perform substantially as described and we are unable to resolve the issue within a reasonable time.

3.3 Subscriptions

Subscriptions renew automatically unless cancelled. You may cancel at any time to stop future renewals; cancellation takes effect at the end of the current billing period and you retain access until then. Except where required by law, payments already made for the current period are non-refundable once the period has begun.

4. When refunds may not be available

To the extent permitted by law, refunds are generally not available where:

• a significant portion of the billing period or licence has already been used without a qualifying fault;
• the issue is caused by third-party services outside our control (for example, charges billed to you by an AI Provider under your own API key, or your own storage/WebDAV server);
• the request falls outside the applicable refund window; or
• the purchase was made through a third-party store, in which case that store's policy applies (see Section 2).

Bring-your-own-key (BYOK) charges: any fees charged by an AI Provider under your own key are billed by that provider, not by Global Fin X, and are not refundable by us.

5. Statutory rights

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your country, including any statutory right to a refund for goods or digital content that are faulty or not as described.

6. How to request a refund

For purchases made directly from us, email [email protected] from the address used to purchase, with your order reference and a short description of the issue. We aim to acknowledge requests within 5 business days and to process approved refunds to your original payment method within a reasonable time, subject to your payment provider's processing times.

7. Changes to this policy

We may update this Refund Policy from time to time. Changes take effect when posted here, with an updated "Last updated" date.

8. Contact

Questions about refunds or cancellations? Contact us at [email protected].